Accountant in Marsh's Captives team ensuring compliance policies and client service excellence. Work with specialists to design captive programs aligned with organizational goals.
About the role
- Fleet Client Services Specialist managing customer maintenance transactions lifecycle and providing excellent service. Automating scheduling and communicating with Field Operations to enhance customer experience.
Responsibilities
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
- Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls
- Establishing positive customer rapport
- Obtaining customers approval for all repairs and services to be performed
- Proactively contacting customers to schedule preventative maintenance
- Partnering and communicating consistently with Field Operations to schedule technicians
- Encouraging customers to schedule repairs and maintenance in advance
Requirements
- High School Diploma/GED and 3 years’ experience in a related field
- The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
- 5 years’ experience in a related field
- Excellent verbal and written communication skills
- Proven track record to collaborate cross-functionally and build positive relationships
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong Excel and data entry skills
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
- Ability to work independently and collaboratively within a team environment
- Excellent problem-solving skills
Benefits
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
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