IT Infrastructure Management Specialist responsible for optimizing IT systems and managing project risks while interacting with Japanese clients. Involves collaboration with cross - function teams and effective communication with stakeholders.
About the role
- Customer Service Specialist managing post-sale relationships with large corporate clients in Italy. Join Nexi to innovate digital payment solutions in a collaborative environment.
Responsibilities
- listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunities
- for post-sales issues: address and follow up on their resolution; return appropriate feedback to the Customer
- monitor the quality of service (KPIs/SLAs)
- set-up/coordinate Service Meetings
- manage special business initiatives (e.g. upgrade POS, advanced reporting development, etc..)
Requirements
- Customer obsession mindset
- desire to know and learn Nexi solutions and be promoters towards customers
- good communication skills (both written and verbal)
- organizational skills (e.g. time/escalation management)
- problem solving
- negotiation ability (vs internal/external stakeholders)
- good ability to manage internal/external pressures
- good team player
- Even if you don’t check every box, your unique potential and willingness to learn could set you apart
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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