Client Services Representative managing relationships with international clients at a SaaS company. Responsible for customer satisfaction, onboarding, and promoting product adoption.
About the role
- Client Services Coordinator ensuring customer service excellence in operations and reporting. Working within a diverse team at Alfred H Knight in Johor, Malaysia.
Responsibilities
- Provide accurate and timely job updates to achieve client service expectations
- Effectively manage your own workload to maintain client service expectations
- Use Dashboard to manage workload, maintain transparency for accuracy and timely delivery of data and achievement of KPI’s
- Produce accurate and timely final reports to external clients
- Communicate accurate and timely invoices to external clients as per KPI’s
Requirements
- Good interpersonal skills
- Communication both verbally and in writing
- Liaise professionally at all levels
- Team player with dignity and respect
- Understanding of quality of service
- Excellent organisation and time-management skills
- Attention to detail and accuracy
- IT Literate: Competence with standard Microsoft software packages
- Preparing management information and reports
- Proactive approach working from your own initiative
- Previous working experience in client service/management preferred
- Undergraduate degree in any field
Benefits
- Excellent opportunity with a salary and benefits package to match
- Reasonable adjustments for the recruitment process as needed
- Commitment to a diverse & inclusive environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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