Team Leader managing KYC/AML processes at Vistra Global Services in Mauritius. Leading a team and ensuring compliance with policies and procedures in the onboarding process.
About the role
- Dedicated Client Service Partner providing exemplary customer service for Cigna products in a hybrid role. Facilitating client communication and managing escalated benefit inquiries with a focus on improvement.
Responsibilities
- Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
- Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
- Manage new hire onboarding and open enrollment/health fair support
- Assist with wellness activities
Requirements
- High School Diploma or GED required, advanced degree preferred
- 3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred
- Client facing experience highly preferred
- Ability to manage multiple priorities and deadlines independently and pro-actively
- Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
- Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
- Excellent presentation skills
- Previous success in delivering Customer and Client communications highly preferred
- Bilingual preferred but not required
- Willingness to work a flexible schedule as needed to accommodate business requirements
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
Client Service Associate supporting Relationship Managers in Wealth Advisory. Administration of trust, investment, and retirement accounts with a focus on client relationships.
Client Service Associate providing support to financial advisors at LPL Financial. Focusing on client communication, problem resolution, and service education.
Supports Financial Advisors in daily investment practice operations and client service. Responsible for paperwork, transactions, appointments, and communication with clients and financial companies.
Tax Partner providing compliance and consulting services on tax issues at EisnerAmper. Engaging with high - net - worth individuals and supervising tax staff in Baton Rouge, Louisiana.
On Demand Client Services Executive managing aviation client relationships in a fast - paced environment. Delivering high - quality service and managing multiple requests with accuracy under pressure.
Client Services Executive ensuring every client interaction reflects Vista's commitment to excellence. Managing client journeys and operational aspects for seamless travel experiences.
Client Service Media Planner for Nissan United/Omd, developing integrated marketing solutions in Düsseldorf. Collaborating within a cross - disciplinary team while managing national media planning and campaigns.
Client Service Representative executing shareholder meetings using online platforms for Broadridge, a FinTech leader. Planning, organizing, and coordinating with clients and vendors for successful event execution.