SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- Connect with clients via inbound phone calls to assist with account-related inquiries
- Maintain strong performance metrics
- Increase functional expertise through direct upskilling and training programs
Requirements
- 3+ years of customer-facing and/or in-bound phone experience
- Strong interpersonal and client relationship management (CRM)
- High school, associate degree, or bachelor’s degree
- Desire for stability and longevity in a role
- Must obtain Series 7 and 63 regulatory license
Benefits
- Fully paid training
- Access to learning and development resources
- Coaching by leaders
- Quarterly in-office collaboration activities
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CA
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