Hybrid Cyber Client Service Technician

at GE HealthCare

• Job title: Cyber Client Service Technician
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Appleton, United States

About the role

• Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.

Responsibilities

• Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.
• Work closely with multiple device manufacturers regarding cybersecurity issues.
• Work directly with customer IT and security personnel to implement site cyber security policies.
• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.
• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
• Perform on-time and accurate device level security actions.
• Own customer clinical device security issues from dispatch or identification of issue to resolution.
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.

Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking; OR equivalent military education and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking;
• High School Diploma/GED and a minimum 4 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience interfacing with both internal team members and/or external customers as part of a solution-based service process.
• Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Must have and maintain a valid driver’s license.
• Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).

Benefits

• Great work environment
• Professional development opportunities
• Competitive compensation