SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
About the role
- Support global fund distribution and act as a specialist in cross-border compliance and market requirements.
- Manage and deliver targets for multiple clients, ensuring timely and accurate service delivery.
- Support the maintenance and local filing of fund documentation, including legal offering documents and KIDs.
- Assist with updates to Fund Prospectuses and handle client requests from proposal to delivery.
- Use internal systems and online platforms to file regulatory documents with relevant authorities.
- Maintain internal databases and documentation and support administrative duties across the team.
- Collaborate with internal and external stakeholders to meet client needs and raise opportunities or issues with proposed solutions.
Requirements
- Must be client-focused and fluent in written and spoken English.
- Strong attention to detail and excellent organisational and time management skills.
- Confident interacting with stakeholders at all levels and hosting meetings.
- Comfortable using Outlook 365 tools including MS Teams, Excel, Power BI, and Outlook.
- Enthusiastic, adaptable, motivated, with a ‘can do’ attitude and willingness to learn and support others.
Benefits
- Enjoy 140 CZK food vouchers for every day worked.
- Access to an Edenred Benefits Card for additional perks.
- Stay active with a company-paid Multisport card.
- 5 weeks of annual leave.
- 3 sick days.
- Additional pension insurance contributions.
- Participate in team-building activities.
- Annual health check-up.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CA
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