Hybrid Client Relationship Manager – Retirement

Posted 2 weeks ago

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About the role

  • Manages all aspects of Tax Exempt/401k sponsored plans
  • Maintain and enhance relationships with existing clients
  • Help to contribute to increased profitability
  • Serves as primary customer contact for specific sponsored plans
  • Resolves service and communication issues through direct contact with sponsors, field partners and internal functional units
  • Participates in relationship management with plan sponsors, financial advisors & consultants and TPA's
  • Contributes to product development and process improvement efforts
  • Directly resolves complex service and communications issues with customers
  • Identifies and assists field partners with plan retention opportunities
  • Attend benefit fairs, Quarterly, Semi-Annual or Annual plan reviews as required
  • Other duties as assigned.

Requirements

  • Bachelors degree in Business Administration or equivalent
  • 3+ years financial services industry experience
  • Customer Services experience/skills
  • Prior experience with Omni 7.4, Task Manager, Request Management and Salesforce preferred

Benefits

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
  • Paid volunteer time — 40 hours per calendar year

Job title

Client Relationship Manager – Retirement

Job type

Experience level

Mid levelSenior

Salary

$84,930 - $141,560 per year

Degree requirement

Bachelor's Degree

Location requirements

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