SL
Sun LifeSenior Client Support Consultant
Client Support Consultant ensuring smooth group claims experience for employer segment with 2000+ enrolled employees. Collaborating with multiple teams to enhance client satisfaction and resolve issues.
AS
Hybrid Client Relations Representative – Alarms
Posted last week
About the role
- Identify and develop new business opportunities through cold calling, prospecting, networking, and referrals.
- Achieve or exceed monthly sales metrics and quotas.
- Build and manage a pipeline of potential commercial and residential clients.
- Conduct professional sales calls and assess prospect facilities for appropriate product and service applications.
- Actively build and maintain a strong professional network to generate leads, foster partnerships, and stay informed on industry trends, representing the company with professionalism at events, meetings, and community functions.
- Recommend appropriate security solutions based on customer needs and budget.
- Generate quotes, proposals, and contracts following company guidelines to present to potential customers.
- Follow up on leads, proposals, and past clients to maximize sales opportunities.
- Conduct on-site consultations to assess customer security needs.
- Negotiate pricing and contract terms while ensuring profitability.
- Educate prospects on alarm systems, video surveillance, access control, fire detection, and other security solutions.
Requirements
- High School Diploma or equivalent is required.
- Bachelor's Degree in Business Administration, Professional Sales, Marketing, or a related field is preferred.
- 2 years of sales experience is highly preferred.
- Alarm industry experience is a plus.
- Ability to clearly communicate ideas, objectives, and concepts to diverse audiences.
- Ability to initiate contact with potential clients through cold calling and convert initial interest into meaningful sales opportunities.
- Strong communication, negotiation, and presentation abilities.
- Organization, time management, and attention to detail.
- Ability to build and manage a pipeline of clients while maintaining relationships.
- Ability to cultivate and grow a strong referral network.
- Analytical problem-solving to assess client needs and recommend solutions.
- Self-motivated, enthusiastic, and results-driven.
- Proficiency in Microsoft Office.
- Experience using CRM tools.
- Ability to travel within the company territory for prospecting, consultations, and client meetings.
- Ability to communicate in English, Bi-lingual capabilities a plus.
Benefits
- Medical Insurance with multiple plan options
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Parental Leave
- Disability Coverage: Employer-paid Short-Term Disability
- Optional Long-Term Disability
- 401(k) Plan with tiered employer match
- Paid Time Off (PTO) starting at 3 weeks per year for employees
- Paid Holidays: 8 recognized holidays annually
- Employee & Friends/Family Discounts on security systems and monitoring services
- Pet Insurance Discount
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Company-sponsored events (friends and family welcome!)
- Continuous professional development opportunities
- A fun, positive, and high-energy work environment
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