Hybrid Client Relations Manager – Acquiring

at payabl.

• Job title: Client Relations Manager – Acquiring
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Limassol, Cyprus

About the role

• Client Relations Manager enhancing client relationships and driving success at payabl., a European fintech company.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships.
• Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency.
• Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges.
• Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Requirements

• 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services.
• Deep expertise in the fintech and payments space, understanding acquiring, cross-border payments, and merchant solutions.
• Proven ability to build strong, long-lasting relationships and drive retention.
• Knowledge of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
• Ability to leverage customer success metrics and KPIs for decision-making.
• Strong communication skills for negotiating deals, delivering presentations, and resolving client needs.
• Adaptability in a dynamic, evolving environment.
• Fluency in English (additional languages are a plus).

Benefits

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
• Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth.
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members.
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community.