Account Manager driving growth at Coates, managing client relationships in construction and civil sectors. Establishing trust and delivering strategic solutions for enhanced client experience.
About the role
- Customer Account Manager focusing on driving Nutrition business with commercial customers like brokers and retailers. Managing and developing key accounts to achieve sales targets and growth.
Responsibilities
- Managing the day-to-day responsibilities of commercial and salvage customers
- Creating and maintaining good business relationships with all buyers
- Targeting and securing product expansion opportunities
- Developing, presenting, and planning customers’ annual product needs
- Creating and finding partnership opportunities with customers
- Working closely with the Sr. Director to maximize execution at store level
- Reporting and effectively managing all sales expenses and budgets for the region
- Working with commercial development organization on development of customer-specific category plans anchored in the category growth drivers
- Presenting and launching New Item Plan and developing initial field forecast
- Identifying emerging market trends and opportunities in commercial and salvage sales; analyzing competitor activity
- Forecasting accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
- Achieving annual sales and trade targets through effective selling and negotiation
- Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate customer category strategies and shopper marketing, and any urgent communications such as service level issues or product quality issues
- Identifying gaps between customer plan and customer feedback and proposing resolutions to gaps
- Ensuring achievement of agreed customer(s) targets/Key Performance Indicators (sales, RIG, customer service, in-stock levels, etc.)
- Monitoring, reviewing, and driving execution of customer category plan
- Driving category growth and exceeding high performance targets
- Driving one's own development through the adoption of capability tools
Requirements
- 5+ years of relevant sales experience working in customer management or commercial development
- Experience in the fruit or vegetable industry preferred
- Successful track record of delivering exceptional results (sales, market share gains)
- National/regional customer experience preferred
- Ability to maintain and manage profitable growth to drive market share gains
- Ability to influence people and create compelling, fact-based selling stories
- Knowledge of sales fundamentals of pricing, promotion, assortment and merchandising, spoils UADs, finance crediting
- Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business Planning Process
- Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas
- Must understand the category, key competitors to develop category knowledge
- Must understand how to develop customer specific category growth strategies
- Understands all sales functions, customer and retail sales. Good knowledge of interrelationships of key company functions and their key initiatives
- Understands the interaction between sales functions, cross-functional teams, customer service and customer facing supply chain
- Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT)
- Strong proficiency working with Microsoft Office, inclusive of Excel and PowerPoint
- Strong command of business mathematics with strong analytical skills
- Excellent written and verbal communication skills
- Ability to think strategically and drive execution against goals
- Fast Learner who takes initiative with a “fail fast” and “fail forward” mindset
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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