WEM Partner Manager driving revenue growth through key partnerships at Five9. Collaborating across departments to maximize partner success and sales strategy.
About the role
- Account Representative managing financial outcomes and customer experience for personal injury cases. Engaging with attorneys and stakeholders to resolve complex cases effectively.
Responsibilities
- Manage a portfolio of assigned cases and work toward timely resolution.
- Communicate regularly with attorneys and partners to negotiate and finalize settlements.
- Review case details and make sound decisions to support positive financial outcomes.
- Follow up on outstanding balances and drive collections efforts.
- Meet or exceed individual performance goals, including recovery targets and turnaround times.
- Provide a high level of customer service throughout the negotiation process.
- Maintain accurate and detailed notes in internal systems.
- Support teammates and provide coverage when needed.
- Identify opportunities to improve processes and efficiency within the team.
Requirements
- High School or GED required.
- 2+ years of work experience in an office type environment or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
- Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
- Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
- Self-motivated with desire to build great relationships, and able to meet and exceed goals.
- Able to adapt to change and pivot easily between tasks and process changes.
- Ability to work quickly and accurately to meet tight deadlines.
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Ability to operate efficiently and effectively within a continuous evolving environment.
- **Must be able to work in-office, Mon - Wed in our Denver, CO office.**
Benefits
- We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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