Hybrid Client Partner

at Bright

• Job title: Client Partner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Warwick, United Kingdom

About the role

• Client Partner responsible for driving client satisfaction and retention with Bright's payroll solutions. Establishing strategic client relationships and leveraging products to maximize value.

Responsibilities

• Building and maintaining strategic relationships with clients
• Ensuring successful implementation of solutions and driving client satisfaction and retention
• Becoming a trusted advisor, recognised as an expert in leveraging Bright’s products and services
• Delivering maximum value and minimising churn
• Creating an environment and working relationships with the client that encourages further investment in Bright
• Supporting and collaborating with sales account managers in driving up and cross-selling
• Ensuring that all services (from Support and Success) are delivered to the highest standards
• Developing and executing on account plans, tailored specifically to the client
• Guiding customers toward advocacy

Requirements

• Experience in client-facing roles within SaaS environments, experience in accounting or payroll is highly desirable, as it will further enhance the CP's ability to establish and maintain their trusted advisory status.
• Demonstrated success in managing and growing strategic client relationships
• Experience with project management or specialist roles is highly valuable
• An understanding of appropriate industry based applications and business processes and how they create value for clients
• Developed communication and collaboration skills to work effectively with both internal and external stakeholders
• Excellent presentation and communication skills, both written and verbal
• Bachelor's degree in business, Finance, or related field (or equivalent experience)
• Business Acumen: looking ahead and thinking about future possibilities while embracing trends.
• Achieving Results: focused on delivering quality outputs, services and results.
• Accountability: takes responsibility for work and actions
• Attitude: focused on building an open and energising environment.
• Teaming: proactively building and operating within strategic networks, sharing knowledge and information.
• Communication: Communicates complex concepts clearly to diverse audiences

Benefits

• Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space
• Collaborative, innovative team environment
• Professional development and growth opportunities
• Competitive compensation and benefits package