Hybrid Client Partner

Posted 2 months ago

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Responsibilities

  • The CP will manage a defined “book of business,” focused on named key accounts.
  • They will be responsible for the overall account growth and minimising churn, as defined through a set of client-based KPIs.
  • The CP will be the ultimate owner of the account, their duties will include:
  • Creating an environment and working relationships with the client that encourages further investment in Bright
  • supporting and collaborating with sales account managers in driving up and cross-selling
  • ensuring the voice of our key customers is heard loud and clear
  • working with product teams to ensure our products provide the outcomes our customers require
  • ensuring that all services (from Support and Success) are delivered to the highest standards
  • developing and executing on account plans, tailored specifically to the client
  • ensuring all account KPIs are achieved
  • guiding customers toward advocacy
  • owning the retention of the account
  • stay current on industry trends, in the payroll and accounting space

Requirements

  • Experience in client-facing roles within SaaS environments, experience in accounting or payroll is highly desirable, as it will further enhance the CP's ability to establish and maintain their trusted advisory status.
  • Demonstrated success in managing and growing strategic client relationships
  • Experience with project management or specialist roles is highly valuable
  • An understanding of appropriate industry based applications and business processes and how they create value for clients
  • Developed communication and collaboration skills to work effectively with both internal and external stakeholders
  • Excellent presentation and communication skills, both written and verbal
  • Bachelor's degree in business, Finance, or related field (or equivalent experience)

Benefits

  • Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space
  • Collaborative, innovative team environment
  • Professional development and growth opportunities
  • Competitive compensation and benefits package

Job title

Client Partner

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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