Hybrid Client Partner Consultant

at Sun Life

• Job title: Client Partner Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $63,000 - $94,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hartford, United States

About the role

• Client Partner Consultant ensuring contract deliverables and effective client communication for DentaQuest. Managing relationships and compliance reporting in a hybrid work environment.

Responsibilities

• Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
• Ensure effective coordination and communication of client requests to ensure client expectations are satisfied
• Responsible for ongoing, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively
• Resolve issues and strengthen relationships at various professional levels within the client’s organization
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
• Support innovative business practices and process improvement opportunities for current and prospective clients
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
• Perform functions that support timely and accurate reporting to clients
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Provides regular updates to senior management on internal and external issues affecting market performance
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State

Requirements

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers
• Two years experience working with Medicare Advantage programs
• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
• Knowledge of group benefits
• Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
• Ability to work independently and as part of a team
• Proficient with general computer software including Microsoft Excel, Word and Outlook
• Proven problem-solving skills
• Ability to make good judgment conclusions based on data available with minimal supervision
• Ability to prioritize and organize multiple tasks with tight deadlines
• Excellent customer service skills
• Up to 20% local travel required
• Ability to work in a traditional professional office setting/remote equivalent
• Ability to effectively operate computer equipment
• Work schedule may vary and is determined by project schedules
• Ability to travel as projects dictate
• Ability to efficiently operate all job-related office equipment
• Ability to communicate via telephone and work in virtual teams

Benefits

• Comprehensive benefits including generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account
• Flexible, inclusive and collaborative work environment