Client Partner at Aleph representing Spotify’s advertising solutions in Ireland. Leading client conversations and managing relationships with agencies and advertisers in the media market.
About the role
- Client Partner Consultant ensuring contract deliverables and effective client communication for DentaQuest. Managing relationships and compliance reporting in a hybrid work environment.
Responsibilities
- Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
- Ensure effective coordination and communication of client requests to ensure client expectations are satisfied
- Responsible for ongoing, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
- Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently
- Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively
- Resolve issues and strengthen relationships at various professional levels within the client’s organization
- Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs
- Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
- Support innovative business practices and process improvement opportunities for current and prospective clients
- Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
- Perform functions that support timely and accurate reporting to clients
- Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
- Develops and submits IODs based on CMS, market- or client-specific program requirements.
- Provides regular updates to senior management on internal and external issues affecting market performance
- Represent DentaQuest at health fairs, conferences and advisory meetings through the State
Requirements
- Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
- Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers
- Two years experience working with Medicare Advantage programs
- Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
- Knowledge of group benefits
- Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
- Ability to work independently and as part of a team
- Proficient with general computer software including Microsoft Excel, Word and Outlook
- Proven problem-solving skills
- Ability to make good judgment conclusions based on data available with minimal supervision
- Ability to prioritize and organize multiple tasks with tight deadlines
- Excellent customer service skills
- Up to 20% local travel required
- Ability to work in a traditional professional office setting/remote equivalent
- Ability to effectively operate computer equipment
- Work schedule may vary and is determined by project schedules
- Ability to travel as projects dictate
- Ability to efficiently operate all job-related office equipment
- Ability to communicate via telephone and work in virtual teams
Benefits
- Comprehensive benefits including generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Manager managing a book of business for welfare benefit plans at Marsh McLennan Agency. Role involves consulting and ensuring clients' goals are met with a review structure.
Senior Manager of Partner Development securing new corporate partnerships that advance Girls Who Code’s mission. Collaborating with various teams to manage complex partnership cycles and engage with senior corporate leaders.
Partner Development Manager at BCM One developing strategic telecom partnerships. Grow revenue and engagement with key channel partners in a dynamic telecom environment.
Client Partner managing advertiser partnerships for X (Formally Twitter) in Ogden, UT. Leading outreach, sales cycle, and ensuring client satisfaction and revenue goals.
Global Client Partner for Brillio driving sales and business development strategies with strategic clients in North America. Establishing executive relationships and maintaining customer experience with a focus on revenue growth.
Client Manager overseeing life reinsurance, quoting French market treaties and underwriting Swiss market. Dynamic role with international exposure in Brussels office.
Manage relationships with Pepperstone's most valuable clients while providing tailored solutions. Focus on retention, sales targets, and enhancing client trading experiences with strong support.
Client Partner in Enterprise Sales for T - Mobile, creating tailored sales strategies for enterprise clients. Generating new sales opportunities while maintaining long - term relationships with decision makers.
Client Partner responsible for building and managing brand partnerships at Snap Inc. Engaging clients to enhance their digital presence on Snapchat while ensuring high - quality service and strategic initiatives.