Client Partner responsible for delivering advanced analytics consulting to Fortune 100 companies. Leading a team and managing client relationships for account growth and delivery.
About the role
- Client Partner Consultant ensuring contract deliverables and effective client communication for DentaQuest. Managing relationships and compliance reporting in a hybrid work environment.
Responsibilities
- Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
- Ensure effective coordination and communication of client requests to ensure client expectations are satisfied
- Responsible for ongoing, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
- Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently
- Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively
- Resolve issues and strengthen relationships at various professional levels within the client’s organization
- Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs
- Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
- Support innovative business practices and process improvement opportunities for current and prospective clients
- Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
- Perform functions that support timely and accurate reporting to clients
- Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
- Develops and submits IODs based on CMS, market- or client-specific program requirements.
- Provides regular updates to senior management on internal and external issues affecting market performance
- Represent DentaQuest at health fairs, conferences and advisory meetings through the State
Requirements
- Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
- Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers
- Two years experience working with Medicare Advantage programs
- Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
- Knowledge of group benefits
- Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
- Ability to work independently and as part of a team
- Proficient with general computer software including Microsoft Excel, Word and Outlook
- Proven problem-solving skills
- Ability to make good judgment conclusions based on data available with minimal supervision
- Ability to prioritize and organize multiple tasks with tight deadlines
- Excellent customer service skills
- Up to 20% local travel required
- Ability to work in a traditional professional office setting/remote equivalent
- Ability to effectively operate computer equipment
- Work schedule may vary and is determined by project schedules
- Ability to travel as projects dictate
- Ability to efficiently operate all job-related office equipment
- Ability to communicate via telephone and work in virtual teams
Benefits
- Comprehensive benefits including generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive and collaborative work environment
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