Hybrid Client Manager – Business Insurance

at Marsh McLennan

• Job title: Client Manager – Business Insurance
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $51,300 - $95,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fargo, United States

About the role

• Client Manager managing client accounts for business insurance at Marsh McLennan Agency. Ensuring customer satisfaction and collaborating with team members on agency goals.

Responsibilities

• Managing client accounts and ensuring timely delivery of service
• Enhancing customer satisfaction and building strong relationships with clients and insurance carriers
• Preparing proposals and binding coverage while maintaining accurate policy documentation
• Providing administrative support and assisting clients with their insurance needs
• Collaborating with team members to drive agency goals
• Conducting thorough assessments of clients' business risk programs and emphasizing risk management
• Reviewing renewals, endorsements, and other documents for accuracy and compliance

Requirements

• 3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency
• Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally
• Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions
• Bachelor's Degree (preferred)
• Property/Casualty license (required within 3 months of hire)
• Familiarity with insurance company markets, binding authority, and underwriting guidelines
• AAI, CIC, CISR, or CRIS designation

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities