Client Manager leading strategy and client management in the Pharma sector of Engineering. Engaging with clients to develop long - term partnerships and deliver tailored solutions.
About the role
- Client Manager managing client accounts for business insurance at Marsh McLennan Agency. Ensuring customer satisfaction and collaborating with team members on agency goals.
Responsibilities
- Managing client accounts and ensuring timely delivery of service
- Enhancing customer satisfaction and building strong relationships with clients and insurance carriers
- Preparing proposals and binding coverage while maintaining accurate policy documentation
- Providing administrative support and assisting clients with their insurance needs
- Collaborating with team members to drive agency goals
- Conducting thorough assessments of clients' business risk programs and emphasizing risk management
- Reviewing renewals, endorsements, and other documents for accuracy and compliance
Requirements
- 3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
- Must be detailed with excellent organizational and time management skills.
- Good interpersonal skills and a high sense of urgency
- Ability to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally
- Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions
- Bachelor's Degree (preferred)
- Property/Casualty license (required within 3 months of hire)
- Familiarity with insurance company markets, binding authority, and underwriting guidelines
- AAI, CIC, CISR, or CRIS designation
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
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