Senior Middle Market Client Manager at Reliance Matrix advising on client benefit plans and contracts while ensuring client growth and operational excellence.
About the role
- Client Manager facilitating user engagement and insights delivery for OneViu analytics platform. Building strong client relationships and providing analytics support and training.
Responsibilities
- The Client Manager reports directly to Client Director and is the primary point of contact for OneViu analytics platform users to ensure the successful adoption, usage, and optimization of the OneViu platform.
- You will work closely with users to support analytics projects, deliver insights, and drive value through data-driven decision-making.
- Build strong relationships with Platform users across the client organization.
- Act as a trusted advisor, helping users navigate and utilize the platform effectively.
- Provide day-to-day support for report generation, dashboard usage, and insights consultation.
- Prioritize client requests and manage expectations effectively.
- Translate business questions into analytical tasks and guide users through execution.
- Ensure insights are actionable and aligned with client objectives.
- Conduct onboarding sessions and ongoing training for new and existing users.
- Develop user guides, FAQs, and best practice materials tailored to client needs.
- Have a deep understanding of the Analytics used by the Platform, as well as the diverse data-sources that are used to power the Analytics.
- Gather user feedback to inform product enhancements and feature requests.
- Collaborate with internal product and technical teams to improve client experience.
- Understand usage metrics and adoption rates to identify opportunities for deeper engagement.
Requirements
- Deep understanding of grocery retail operations, shopper behaviour and category management
- Ability to align analytics solutions with the retailer’s business goals (e.g, increasing basket size, optimizing assortment, improving promotions)
- Ability to translate complex data into actionable insights
- Hands-on experience with shopper analytics platforms (e.g., dunnhumby, NielsenIQ, Symphony or custom-build solutions)
- Understanding of how POS, loyalty and third-party data are ingested and used within the platform
- Having clear and persuasive communication with both technical and non-technical audiences
- Proactive in identifying challenges and proposing data-driven solutions
- Ability to adapt and navigate change in fast-paced retail environments and evolving tech landscape
Benefits
- Competitive salary (subject to experience)
- A supportive, driven culture and a great team with an outstanding mix of talent and experience
- A dynamic environment in which you can personally learn, develop and make an impact
- Strong involvement in shaping a growing Tech business from its early days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Client Manager handling commercial lines insurance for clients at Marsh McLennan Agency. Proactively manages workflow and serves as main contact for client inquiries.
Senior Client Manager managing accounts and tax returns for diverse clients in a hybrid work model, mentoring a team while maintaining high service standards.
Sr. Client Manager assisting in the coordination of carrier relationships at The Baldwin Group. Leading service teams on large accounts and developing placement strategies for insurance clients.
Sr. Client Manager serving as a technical resource for clients in insurance and risk management. Managing policy activities and compliance while cultivating relationships with insurance partners.
Client Partner at Emergn opening and growing strategic enterprise relationships, leading complex sales. Teaching businesses the real cure to their problems for long - term success through consultancy.
Sales & Client Manager for Top Doctors Group managing UK healthcare clients. Focusing on renewals, upselling, and ensuring client satisfaction with digital healthcare solutions.
Retail Client Manager at Bank of America managing dealership relationships to enhance Auto & RV loan applications. Focusing on client acquisitions and portfolio management for successful partnerships.
Client Partner responsible for supporting new client acquisition through prospecting and pipeline development across multiple industries. Collaborating with teams to drive sales opportunities and engagement.
Trade Client Manager managing Trade Finance client portfolios with a focus on operational and Credit risk. Supporting SME & Mid Corporates in their working capital and risk management needs through innovative solutions.