Perform as subject matter expert (SME) to provide coding and claim adjudication guidance for all assigned clients.
Demonstrate an expert level of understanding of the Zelis editing products with an ability to clearly articulate correct coding and claim adjudication guidelines.
Demonstrate the ability to provide written responses that provides clarity and guidance to all internal and external client inquiries.
Effectively utilize all tools and applications for the resolution and escalation of all internal/external edit/claim inquiries.
Manage day-to-day activities to ensure all inquiries received are responded to and resolved within appropriate timeframes per specified Service Level Agreements (SLAs)
Actively participate in all external/internal client meetings by providing an overview of identified inquiry or edit trends for assigned clients
Proactively identify, resolve and escalate client issues while effectively partnering with assigned business partners to maintain strong internal and external relationships
Effectively analyze data to ensure proactive identification, escalation and resolution of client issues
Effectively prioritize to deliver on-time completion of all tasks assigned
Ensure compliance with HIPAA regulations and requirements.
Build and maintain strong, long-lasting relationships with other teams through regular communication and proactive engagement.
Analyze client data to identify trends, patterns, and areas for improvement.
Develop and deliver insightful reports and presentations to clients, highlighting key findings and recommendations.
Monitor client performance metrics and provide actionable insights to drive client success.
Collaborate with cross-functional teams to identify and implement process improvements that enhance the client experience.
Gather and analyze client feedback to inform product development and service enhancements.
Stay up-to-date with industry trends and best practices to ensure our client success strategies remain competitive and effective.
Requirements
Bachelor’s degree in Business, Healthcare, Data Analytics, or a related field
3+ years of relevant education and work experience with healthcare payers
Current certified coder (AAPC or AHIMA), Registered Health Information (RHIA/RHIT) certifications, or RN/LPN with coding knowledge required.
Extensive knowledge of correct coding, industry standard claim adjudication guidelines and policies
Extensive knowledge and ability to translate coding and adjudication guidelines, policies, and references into edit policies and rules
Excellent verbal & written communication skills
Strong analytical skills with the ability to interpret complex data and provide actionable insights
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
Strong problem-solving skills and the ability to think critically and strategically
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Benefits
401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage
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