Hybrid Client Inquiry Analyst

Posted 4 weeks ago

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About the role

  • Perform as subject matter expert (SME) to provide coding and claim adjudication guidance for all assigned clients.
  • Demonstrate an expert level of understanding of the Zelis editing products with an ability to clearly articulate correct coding and claim adjudication guidelines.
  • Demonstrate the ability to provide written responses that provides clarity and guidance to all internal and external client inquiries.
  • Effectively utilize all tools and applications for the resolution and escalation of all internal/external edit/claim inquiries.
  • Manage day-to-day activities to ensure all inquiries received are responded to and resolved within appropriate timeframes per specified Service Level Agreements (SLAs)
  • Actively participate in all external/internal client meetings by providing an overview of identified inquiry or edit trends for assigned clients
  • Proactively identify, resolve and escalate client issues while effectively partnering with assigned business partners to maintain strong internal and external relationships
  • Effectively analyze data to ensure proactive identification, escalation and resolution of client issues
  • Effectively prioritize to deliver on-time completion of all tasks assigned
  • Ensure compliance with HIPAA regulations and requirements.
  • Build and maintain strong, long-lasting relationships with other teams through regular communication and proactive engagement.
  • Analyze client data to identify trends, patterns, and areas for improvement.
  • Develop and deliver insightful reports and presentations to clients, highlighting key findings and recommendations.
  • Monitor client performance metrics and provide actionable insights to drive client success.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the client experience.
  • Gather and analyze client feedback to inform product development and service enhancements.
  • Stay up-to-date with industry trends and best practices to ensure our client success strategies remain competitive and effective.

Requirements

  • Bachelor’s degree in Business, Healthcare, Data Analytics, or a related field
  • 3+ years of relevant education and work experience with healthcare payers
  • Current certified coder (AAPC or AHIMA), Registered Health Information (RHIA/RHIT) certifications, or RN/LPN with coding knowledge required.
  • Extensive knowledge of correct coding, industry standard claim adjudication guidelines and policies
  • Extensive knowledge and ability to translate coding and adjudication guidelines, policies, and references into edit policies and rules
  • Excellent verbal & written communication skills
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
  • Strong problem-solving skills and the ability to think critically and strategically
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment

Benefits

  • 401k plan with employer match
  • flexible paid time off
  • holidays
  • parental leaves
  • life and disability insurance
  • health benefits including medical, dental, vision, and prescription drug coverage

Job title

Client Inquiry Analyst

Job type

Experience level

Mid levelSenior

Salary

$65,000 - $87,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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