Hybrid Client Delivery Analyst – Onboarding

at Freemarket

• Job title: Client Delivery Analyst – Onboarding
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Client Delivery Analyst ensuring compliance during client onboarding for Freemarket, a digital FX solutions provider, while managing relationships and processes.

Responsibilities

• Drive the onboarding of new clients efficiently, ensuring alignment with internal AML/CTF policies and procedures.
• Act as a subject matter expert on AML onboarding and share best practices across teams to support a consistent compliance culture.
• Perform full end-to-end onboarding for corporate entities, including customer due diligence, risk assessments, and account set-up.
• Accurately review and assess KYC documentation in line with risk appetite and regulatory requirements (JMLSG, 5MLD, PSD2, etc).
• Conduct PEP, sanctions, and adverse media screening using third-party tools, ensuring appropriate escalation and documentation of findings.
• Monitor and track onboarding progress through internal systems, proactively identifying and addressing bottlenecks or delays.
• Manage relationships with third-party vendors providing KYC, ID verification, and screening services.
• Undertake periodic reviews, trigger event reviews, and enhanced due diligence where applicable.
• Support ongoing enhancements of the AML and financial crime framework through feedback, testing, and implementation of procedural updates.
• Maintain accurate records and ensure audit readiness by logging all onboarding decisions, correspondence, and documents.
• Assist the compliance department with onboarding analysis, while preparing weekly, key performance indicators (KPIs), management information (MI) periodic reporting and statistics.
• Assist with drafting, maintaining, and enhancing onboarding policies, checklists, and SOPs in line with evolving regulatory requirements.
• Provide AML customer onboarding-related advice when working with a broad group of stakeholders within the business (Commercial, Banking, Operations and Technology teams) to ensure critical partners are aware of all potential financial crime risk exposure and considerations.
• Support the Head of Client Delivery in various tasks, including regulatory research, risk assessments, and regulatory reporting.
• Assist with audits preparation, and thematic reviews by providing requested onboarding documentation and commentary.
• Prepare Suspicious Activity Reports (SARs) and escalate them to the Money Laundering Reporting Officer (MLRO) as needed.
• Stay current on relevant regulatory developments (e.g. FCA Handbook, Wire Transfer Regs, FATF recommendations) to ensure continued compliance.

Requirements

• A minimum of 2 years’ experience in a compliance, due diligence/onboarding role preferably within financial services.
• Solid understanding of onboarding corporate clients, including complex ownership and control structures.
• Hands-on experience conducting PEP, sanctions, and adverse media screening, with sound judgement in escalation.
• Knowledge of global regulatory frameworks related to AML, anti-bribery, corruption, and financial crime.
• Strong analytical and problem-solving skills, with the ability to identify risks and propose effective mitigations.
• Strong Excel skills and confidence handling large datasets, trackers, and reporting dashboards (e.g. pivot tables, lookups, conditional logic).
• Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders.
• Strong organizational and time-management abilities, capable of managing multiple tasks in a fast-paced environment.
• Project management experience and the ability to meet deadlines under pressure.
• Professional certifications (e.g., ACAMS, ICA) are highly desirable.

Benefits

• Be part of a dynamic, fast-growing FinTech company.
• Gain exposure to various aspects of compliance, payments, and risk management.
• Benefit from structured internal and external training to enhance your professional skills.
• Work in a collaborative environment that values initiative and innovation.