Relationship Manager managing small and medium - sized enterprise portfolios for Eurobank in Ioannina. Building relationships and collaborating within the Retail Banking Segment to enhance client services.
About the role
- Develops and maintains strong client relationships through proactive service, clear communication, and responsiveness.
- Supports implementation, ongoing maintenance, and quality assurance of client programs.
- Manages detailed client data entry tasks, including physician, service, class/event data, and fulfillment materials, ensuring accuracy and completeness.
- Prepares detailed analyses, performance reports, and presentations; identifies trends and provides actionable recommendations for enhancing client satisfaction and performance.
- Provides administrative and project support to Client Services team, including meeting preparation, revenue forecasting, project timelines, and client interactions.
- Performs quality audits, conducts research to resolve data inconsistencies, and ensures compliance with client-specific requirements.
- Mentors and supports training of junior representatives; contributes to onboarding and process documentation.
Requirements
- Bachelor's degree in any related field
- Minimum 2-3 years of relevant client service experience, preferably within healthcare (health insurance, managed care, customer services, tele-health)
- Demonstrated ability to manage client accounts, perform detailed data entry, and communicate effectively across multiple platforms
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and experience with Salesforce or similar CRM tools
- Strong analytical, problem-solving, and organizational skills
Benefits
- Hybrid setup (circuit Makati)
- Development and training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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