RS
RELEX SolutionsSolution Consultant, Melbourne
Solution Consultant optimizing RELEX supply chain solutions for clients. Collaborating on project delivery and customer engagement in Melbourne.
About the role
- Manages a variety of high exposure and complex litigation claims involving loss types such as sexual molestation, latent injury product hazards, social media/AI/video game addiction, pollution, PFAS/AFFF, and other mass tort general liability claims.
- Coordinates all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards.
- Coordinates by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, pursue risk transfer, extensive negotiations, and manage complex litigation.
- Investigates and analyzes policy language to recommend and prepare coverage determinations.
- Interacts professionally and effectively with insureds, claimants, and business partners; provides timely updates and responds promptly to inquiries.
- Sets and manages timely and adequate reserves considering coverage, liability, and damages.
- Moves claims to closure with independence and proactive claim handling; collaborates with internal and external business partners to develop and execute claim resolution strategy.
- Keeps leadership informed of significant risks and losses by projecting exposure and completing loss summaries and similar reporting.
- Prepares and presents claim status and evaluation to leadership.
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
- Mentors, guides, develops, and delivers training to less experienced Claim Professionals.
- Reporting Relationship Typically Managing Director or above.
Requirements
- Bachelor's Degree or equivalent experience.
- Typically a minimum six years of relevant experience, preferably in claim handling
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.
- Negotiation experience, including mediations.
- Abuse, product liability, pollution, and/or high severity general liability claims experience strongly preferred.
- Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
- Strong communication and presentation skills both verbal and written.
- Demonstrated analytical and investigative mindset with critical thinking skills.
- Strong work ethic with demonstrated time management, organizational skills, sound judgment, and an ability to work independently.
- Ability to work in a fast-paced environment at high levels of productivity on complex matters.
- Demonstrated ability to negotiate complex settlements.
- Experience interpreting general liability insurance policies and coverage issues including disputes related to number of occurrences, trigger and allocation.
- Knowledge of Microsoft Office Suite and ability to learn business-related software.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
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