Lead, develop, and manage veterinary teams ensuring quality care at Banfield Pet Hospital. Oversee engagement, compliance, and operational performance across multiple locations.
About the role
- Chief of Staff coordinating CEO operational activities and leading strategic initiatives in a healthcare software service organization. Ensuring alignment with organizational goals and efficient operational execution.
Responsibilities
- Chief of Staff is a critical member of the C-Suite team.
- Serve as the CEO’s principal operating partner and trusted advisor.
- Architect and run the enterprise operating system.
- Unify the Executive Leadership Team around focused priorities and the company’s vision.
- Drive disciplined cross-functional execution that delivers predictable results.
- Lead the executive cadence, translating strategy into resourced, sequenced plans.
- Exercise delegated decision-making authority on day-to-day operational matters.
- Coordinate mission-critical, cross-functional initiatives.
- Proactively resolve obstacles and elevate operational excellence.
Requirements
- MBA or equivalent business degree required.
- A minimum of 5 years of experience in a Chief of Staff or Chief Operations Officer role.
- 15+ years in healthcare SaaS/HCIT.
- Demonstrated PMO/portfolio governance, KPI design, and operating‑cadence leadership; strong P&L and financial fluency is required.
- Board/PE experience and executive‑level communication skills are required.
- Highly skilled at translating high-level priorities into actionable plans with measurable results.
- Proven experience building relationships and trust with senior executives and cross-functional teams.
- Proficiency in G-Suite, Slack, Asana, Salesforce, and other SaaS applications.
- High integrity, discretion, and judgment in handling sensitive company information.
- Dental RCM/clearinghouse familiarity; experience optimizing CS/clearinghouse‑like operations; Salesforce/CRM familiarity; Lean/Six Sigma are a plus.
- Must reside in the Salt Lake City area; onsite 3–4 days/week; travel as needed.
Benefits
- Relocation assistance is available to qualified candidates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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