Senior Mechanical Engineer designing and testing UAV components for an innovative UAV development company. Collaborating with aerodynamics and software teams to ensure optimal performance and compliance with standards.
About the role
- Research, select, configure, and manage centralized service tools (RMM, asset management, endpoint protection, patch management, backup/DR, monitoring, advanced security)
- Develop automation scripts to streamline service delivery and improve efficiency
- Stay up-to-date on emerging technologies like AI and automation and integrate innovative solutions
- Engage in new client onboarding projects; attend kickoff meetings and coordinate deployment of managed services tools
- Develop and maintain training assets; lead training sessions for MSP service delivery teams
- Collaborate with service delivery and technology alignment teams to ensure proper implementation and best practices
- Manage proactive monitoring and alert thresholds; oversee ticket resolution in Centralized Services queue
- Escalate complex security issues to SOC Analysts and participate in Noise Abatement Process (NAP)
- Serve as primary liaison with tool vendors to ensure integration, performance, and compliance with data protection standards
- Participate in daily huddles, weekly team meetings, client engagements, and quarterly company kickoff meetings
- Monitor and analyze KPIs (CS queue tickets, aging, patch compliance, endpoint protection coverage, alert tickets, automation scripts developed, new client onboardings)
Requirements
- Bachelor’s degree in IT or a related field, or equivalent experience with relevant industry certifications
- Proven track record in tool management and process optimization for MSP environments
- Deep understanding of centralized service tools, AI integration, automation technologies, and data protection measures
- Familiarity with data protection regulations and compliance standards (e.g., GDPR, HIPAA)
- Expertise in pattern recognition and analytical problem-solving
- Vendor management and relationship-building skills
- Business acumen and effective communication skills
- Exceptional project management and organizational skills
Benefits
- Comprehensive medical, dental, and vision insurance with competitive plan options
- Basic life insurance and long-term disability
- 401k program with employer match
- Paid parental leave
- 22 paid days off (15 PTO + 7 National Holidays)
- Company issued laptop
- Company paid training as necessary
- Opportunities for professional development and growth
- Access to cutting-edge technology and resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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