Contact Center Representative servicing customers through multiple communication platforms for Ancora brands. Responsibilities include handling inquiries and meeting service expectations.
About the role
- Call Center Rep at Providence Facey Medical Foundation scheduling appointments and fielding patient questions. Collaborating with teams for customer inquiries through a centralized call center.
Responsibilities
- Support the Call Center Team and internal departments by scheduling appointments and fielding patient questions.
- Responsible for customer inquiries through a centralized call center.
- Data entry in computer system.
- Utilize resources to remain current and work as a team.
Requirements
- 2 years - Customer service experience.
- 1 year - Medical office or health care experience (preferred).
- Epic experience (preferred).
- Medical terminology experience (preferred).
Benefits
- Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Campaign manager for operational CRM at a leading insurance company. Responsibilities include planning call center campaigns and analyzing customer databases.
Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.
Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
Call Center Agent supporting renowned company in the insurance sector via outbound customer contact. Actively contacts existing customers to advise on insurance products, handling requests by phone, email, and more.
Customer Experience Analyst at Fiserv implementing CX strategies and generating actionable insights for better client support. Collaborating across teams and preparing executive presentations based on data analyses.
Agente Call Center for Entel Chile receiving user inquiries and offering products. Handling calls and closing sales after addressing customer questions.
Asesor telefónico para atención al cliente en Entel Chile, realizando ventas de productos móviles y hogar. Trabajo híbrido tras 1 mes presencial en Magdalena del Mar.
Senior Solutions Architect leading evolution and support of digital and voice service architectures. Focused on omnichannel experience, integration, and conversational automation with agile squads.