Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
About the role
- Call Center Rep at Providence Facey Medical Foundation scheduling appointments and fielding patient questions. Collaborating with teams for customer inquiries through a centralized call center.
Responsibilities
- Support the Call Center Team and internal departments by scheduling appointments and fielding patient questions.
- Responsible for customer inquiries through a centralized call center.
- Data entry in computer system.
- Utilize resources to remain current and work as a team.
Requirements
- 2 years - Customer service experience.
- 1 year - Medical office or health care experience (preferred).
- Epic experience (preferred).
- Medical terminology experience (preferred).
Benefits
- Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
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