Agente de Atendimento Ativo engaging restaurant partners through a food delivery app. Focus on sales strategies and enhancing partner visibility within the platform.
About the role
- Provide administrative support to call center staff at Proctor Loan Protector. Handle overnight requests, email inquiries, and multi-software tasking to support lender-placed insurance services.
Responsibilities
- Provide support to call center staff and report to Call Center Manager
- Handle all overnight requests for the call center team
- Respond to and handle email inquiries
- Multi-task between various software programs to complete tasks
- Perform analytical and quality-control checks on work
- Maintain confidentiality and follow safety/security procedures
- Perform other duties as assigned
Requirements
- High School Diploma/GED
- Proficient with MS Office Suite
- Excellent interpersonal communication skills
- Ability to maintain a high level of confidentiality
- Ability to multi-task between various software programs
- Solid analytical skills
- Problem solving, planning/organizing, interpersonal, written communication, quality control, adaptability, safety and security competencies
- Physical requirements: repetitive motion; manual dexterity and arm/upper body range of motion for keyboard, mouse and telephone 7-8 hours per day
- Physical requirements: speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
- Physical requirements: vision sufficient for use of a computer monitor
- Sedentary position; ability to sit at a desk 7-8 hours per day
Benefits
- Excellent growth and advancement opportunities
- Competitive pay + time off
- Generous benefits package: health, dental, vision, 401(k), etc.
- Education assistance: tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates
- Employee Stock Purchase Plan (ESPP)
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off and Holidays
- Preferred Partner Discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Telephone Advisor in Cross Selling receiving calls from Entel Chile users. Assisting inquiries and closing mobile or home product sales in a hybrid work environment.
Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
Customer Service Associate providing support through phone and written inquiries for Horizon Blue Cross Blue Shield of New Jersey. Delivering excellent customer service while adhering to quality standards.
Call Center Specialist responsible for scheduling patient care and facilitating information flow. Ensuring quality patient care through effective communication and information management.
Customer Service Representative providing billing support and performing collections management at AT&T. Working in a hybrid role, handling customer service interactions and negotiations.
Call Center Sales and Retention Representative for AT&T, handling customer interactions and promoting services. Engaging with customers to enhance their experiences and drive satisfaction through sales.
Telephonic Advisors engaging customers with Entel Chile, handling inquiries and cross - selling mobile or home services. Working in - person initially before transitioning to a hybrid model.
Call Center Sales Advisor for Entel Chile handling cross - selling and inquiries from users. Working hybrid after initial training with support and mentoring from the operation team.
Call Center Associate responsible for handling customer inquiries and providing exceptional service. Engage with customers by directing calls and resolving concerns at Proctor Loan Protector.