CAD System Manager at Motorola Solutions supporting, administrating, and optimizing CAD/Mobile systems for public safety agencies; leads operational efficiency and incident resolution.
Responsibilities
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives
Requirements
Candidates must be within commuting distance of Tampa, FL
Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
Excellent verbal and written communication skills
Comfortable working both alone and in a team environment
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD and Mobile
Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to CJIS fingerprint background check administered by Motorola Solutions Inc. customers
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
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