About the role

  • Provides tailored technical customer operations support
  • Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
  • Executes customer operations policies and procedures
  • Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
  • Initiates problem solving action and follows through to resolution
  • Performs root-case analysis of problems to formulate and recommend improved alternative operations
  • Leads process improvement initiatives

Requirements

  • Candidates must be within commuting distance of Tampa, FL
  • Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
  • 3+ years of IT or public safety experience
  • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
  • 3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
  • Experience creating positive working relationships with customers and application end users
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
  • Excellent verbal and written communication skills
  • Comfortable working both alone and in a team environment
  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
  • Experience with Public Safety Applications including CAD and Mobile
  • Ability to troubleshoot application system issues including hardware, network and third-party components
  • This position is subject to CJIS fingerprint background check administered by Motorola Solutions Inc. customers
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

Job title

CAD System Manager

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $110,000 per year

Degree requirement

High School Diploma

Tech skills

Location requirements

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