Business Process Manager leading clinical supply chain processes and systems at Roche. Optimizing global distribution for clinical trials to ensure timely treatment for patients.
About the role
- Business Systems Manager for Way Finders supporting business systems and leading project management. Overseeing implementation and upgrades for various business systems with a collaborative approach.
Responsibilities
- Provide leadership with ensuring that all business systems are functioning according to expectations
- Serve as the project management lead in the implementation of new or upgraded systems
- Develop and maintain a data warehouse and other reporting/analytical systems
- Coordinate activities with, and provide support to, the Business Intelligence team
- Liaise between functional staff and business system vendors to expedite the resolution of all functional and technical issues that may be encountered
- Work with user teams to optimize their workflows in utilization of business systems
- Provide continuous communications to management and staff on the progress of resolving issues and questions with business systems
- Proactively create clear, timely, and up-to-date support documentation
- Create user support documentation and provide user training
- Provide support for Salesforce-based applications
- Coordinate special projects in cooperation with the Information Technology team; assist with research related to technology needs
- Implement and develop documentation systems and procedures related to the department’s activities and tracking requirements; ensure that documentation falls within departmental performance standards
- Serve as a backup in the administration and troubleshooting of the MS365 platform
Requirements
- 7 years' equivalent experience in information technology with 5 years as a field specialist; a combination of experience plus a Bachelor's degree may be a substitute
- Solid understanding of features available within the MS365 platform
- Strong technical and functional understanding of databases
- Good understanding of the construction and maintenance of data warehouses
- Excellent project management and organizational skills; detail-oriented
- Experience with troubleshooting applications and systems issues
- Excellent interpersonal, customer service, and communication skills (verbal/written) with the ability to work in a high volume, multi-location, fast-paced organization
- Ability to work both independently and as a member of a team, with the capacity to communicate effectively, including in group and/or presentation settings
Benefits
- 20 days of accrued paid time-off in year one
- 15+ holidays annually
- Health, dental, and vision insurance options FROM DAY ONE
- Educational assistance
- Medical Reimbursement Account
- Dependent Care Account
- 403(b) retirement plan with employer match
- Life insurance
- Short-term and long-term disability insurance
- Transportation benefits
- Employee Assistance Program
- Annual staff picnic!
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