Hybrid Business Operations Strategist, Task Force Program Lead

Posted 3 months ago

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About the role

  • Lead AI task forces to prioritize, govern, and deploy enterprise AI use cases at Truist. Coordinate stakeholders, enforce AI policy, and measure implementation KPIs.

Responsibilities

  • Orchestrate and advance Truist’s enterprise-wide AI initiatives through structured task force engagement
  • Drive strategic alignment, governance adherence, and business value realization across Lines of Business and Corporate Functions
  • Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with enterprise infrastructure, governance, and compliance standards
  • Oversee the intake, evaluation, development, and implementation of AI use cases using Truist’s six-stage AI system lifecycle framework
  • Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security; partner with EDA and TEMPO to monitor compliance and escalate issues
  • Support rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform
  • Act as liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption
  • Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported

Requirements

  • Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
  • Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
  • Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services
  • Ability to exercise judgment in solving technical, operational, and organizational challenges
  • Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others
  • Must possess ability to: be organized, consume volumes of information, and synthesize in an executive summary manner; think critically to connect the dots; support slideware creation for deliverables at the executive level; provide highest level of attention to detail; establish positive working relationships; work in a fast-paced environment where quick turnaround is demanded
  • Language Fluency: English (Required)
  • Regular or Temporary: Regular
  • Preferred: Master’s degree and minimum 10 years of related experience or equivalent combination
  • Preferred: Proven experience in AI governance, program management, or enterprise transformation
  • Preferred: Strong understanding of AI technologies including generative and agentic AI
  • Preferred: Skilled in cross-functional leadership and stakeholder engagement
  • Preferred: Familiarity with financial services regulatory environments and risk frameworks

Benefits

  • Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment
  • Tax-preferred savings accounts
  • 401k plan
  • No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
  • 10 sick days (also prorated)
  • Paid holidays
  • Depending on the position and division, may be eligible for Truist’s defined benefit pension plan
  • Restricted stock units
  • Deferred compensation plan

Job title

Business Operations Strategist, Task Force Program Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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