Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- Lead AI task forces to prioritize, govern, and deploy enterprise AI use cases at Truist. Coordinate stakeholders, enforce AI policy, and measure implementation KPIs.
Responsibilities
- Orchestrate and advance Truist’s enterprise-wide AI initiatives through structured task force engagement
- Drive strategic alignment, governance adherence, and business value realization across Lines of Business and Corporate Functions
- Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with enterprise infrastructure, governance, and compliance standards
- Oversee the intake, evaluation, development, and implementation of AI use cases using Truist’s six-stage AI system lifecycle framework
- Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security; partner with EDA and TEMPO to monitor compliance and escalate issues
- Support rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform
- Act as liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption
- Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported
Requirements
- Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
- Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
- Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others
- Must possess ability to: be organized, consume volumes of information, and synthesize in an executive summary manner; think critically to connect the dots; support slideware creation for deliverables at the executive level; provide highest level of attention to detail; establish positive working relationships; work in a fast-paced environment where quick turnaround is demanded
- Language Fluency: English (Required)
- Regular or Temporary: Regular
- Preferred: Master’s degree and minimum 10 years of related experience or equivalent combination
- Preferred: Proven experience in AI governance, program management, or enterprise transformation
- Preferred: Strong understanding of AI technologies including generative and agentic AI
- Preferred: Skilled in cross-functional leadership and stakeholder engagement
- Preferred: Familiarity with financial services regulatory environments and risk frameworks
Benefits
- Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
- 10 sick days (also prorated)
- Paid holidays
- Depending on the position and division, may be eligible for Truist’s defined benefit pension plan
- Restricted stock units
- Deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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