About the role

Director of Billing Operations at Epicor leading global billing function and improving operational processes. Overseeing billing team and ensuring compliance across multiple geographies and business lines.

Responsibilities

Lead the global billing function, strengthen operational processes, and drive improvements that ensure accurate, timely, and compliant billing across multiple geographies and business lines.
Grow and develop a high-performing billing team, improve change-management effectiveness, and elevate the consistency and reliability of all billing activities to support a seamless Quote-to-Cash experience.
Direct a global team of billing operations professionals to deliver accurate, on-time billing, crediting, and invoicing aligned with forecast expectations.
Collaborate closely with cross-functional Quote-to-Cash partners and business operations stakeholders to support enterprise initiatives and operational improvements.
Ensure timely management of all customer billing support inquiries by overseeing the team responsible for billing support tickets and resolution workflows.
Drive and monitor the execution of departmental projects by identifying customer and operational needs, developing business plans, removing obstacles, allocating resources, and partnering with IT and PMO.
Support strong change-management practices by improving communication, documentation, process adoption, and operational readiness across teams.
Assess and ensure procedural and regulatory compliance by maintaining consistency across billing processes, overseeing audits, and benchmarking against emerging best practices.

11+ years of progressive operations experience, ideally within billing operations, shared services, or financial operations environments.
6+ years managing and developing multi-discipline teams, preferably with international reach and multiple service types.
Experience developing and managing billing staff, including coaching, scaling, and performance management.
Experience using and/or implementing software and billing systems within a multi-company or multi-location environment.
Knowledge of international accounting practices, including multi-currency translation.
Strong analytical and problem-solving skills with high attention to detail, accuracy, and process-driven thinking.
Ability to manage multiple priorities, adapt to shifting demands, and meet deadlines in a fast-paced environment.
Effective verbal and written communication skills, with the ability to build strong internal partnerships.
Strong team-building skills with a customer-service orientation.
Bachelor’s degree (or equivalent experience); Master’s degree preferred.

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.