Hybrid Business Manager – Inside Sales

at Vivo (Telefônica Brasil)

• Job title: Business Manager – Inside Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• VP B2B handling client relationships with businesses, planning sales processes and strategies at Vivo. Focused on developing mobility and IT solutions for a diverse clientele.

Responsibilities

• Manage a B2B client portfolio, prospecting new accounts from emerging opportunities;
• Present the product portfolio and serve customers through digital channels (Inside Sales);
• Sell mobile and fixed-line telephony products, IT and advanced solutions, and value-added services;
• Monitor channel- and portfolio-specific KPIs; analyze, plan, and execute activities and sales to meet and exceed targets;
• Track the sales workflow, identifying failure points, backlogs, and outstanding issues that could block or prevent a sale;
• Manage daily reports to monitor sales;
• Act to resolve critical situations through regular client contact and close collaboration with internal teams.

Requirements

• Proficient in Microsoft Office suite;
• Commercial mindset: driven to get things done, results-oriented, consultative approach, and active listening to the client;
• Entrepreneurial spirit: ownership mentality; treat and position yourself as the expert for your client portfolio;
• Digital orientation: tech- and innovation-aware, comfortable learning and using software and systems;
• Organizational, planning and discipline skills: sense of urgency, effectively prioritizes and completes tasks throughout the day;
• Curiosity: restless, always eager to learn, proposes new solutions and challenges the status quo;
• Resilience: ability to handle adversity and turn difficulties into learnings for future actions;
• Attitude, ambition and nonconformity: not limited to the basics, seeks more and delivers beyond. Takes initiative to anticipate client demands and needs;
• Client relationship / digital empathy: treats the client as a priority and translates client needs into the best solution while maintaining an ownership mindset.

Benefits

• Choose the ideal benefit for you and your dependents via a digital platform offering categories such as gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, medical insurance, dental insurance, and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo's 5G!
• Exclusive Vivo offer with special discounts on fixed-line, broadband, TV and apps;
• Eligible to receive an annual bonus or PPR (profit-sharing program);
• Plan your future through a private pension plan;
• Have children? You'll be eligible for a subsidy to help with school, daycare, or nanny expenses;
• Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
• Work remotely up to twice a week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs to help transform the world;
• Benefit from our Educational Development Program offering partnerships with educational institutions with discounts, certifications and online courses;
• Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social well-being! We have #VivoBemEstar to encourage healthy habits and a better quality of life — employees have access to nutritionists, psychologists, social services, telemedicine, and more!
• All our vacancies are open to people with disabilities and/or reintegrated workers. We have a culture that values diversity, differences and people's potential! #VivoDiversidade
• #VemPraVivo