Drive the results of the LBACOE quality assurance process: conduct review invoice lines applying specialized legal subject matter expert knowledge to context of legal invoice line items.
Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices.
Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
Independently adjust invoice line items as necessary based on assessment of the legal context while utilizing specialized legal subject matter expert knowledge to extract core critical legal terminology and concepts.
Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted.
Forward the audited and peer-reviewed legal invoice through the review chain as required.
Promptly and professionally resolve law firm appeals: address law firm requests for reconsideration of adjusted amounts using careful judgment, legal knowledge and professionalism while upholding integrity of the legal billing process.
Work with law firms via legal expert-to-expert written communications to resolve disputed adjusted invoice line items using sound independent discretion and legal knowledge.
Efficiently and accurately review appealed legal invoice entries.
Perform the invoice review analysis for the Data Service initiative within the Legal Bill Analysis Center of Excellence (LBACOE).
Provide expert assessment of the legal context and terminology in invoices and data files and assigned Data Service AI output.
Understand concepts of basic LBA Data Service outputs to determine AI accuracy, precision, recall and general performance.
Assist with identifying AI rule patterns and scenarios within data and provide analysis accordingly.
Support internal management in documenting performance metrics for internal use and use with clients and law firms.
Other responsibilities and tasks as needed or required.
Requirements
Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred.
Quick learner, especially with bill review and data service principles.
Self-motivated & proactive with an ability to work independently and with very limited supervision after training.
Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software.
Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization.
Excellent spelling and proofreading skills.
Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form.
Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period.
Familiarity with common business math and possess appropriate business telephone skills.
Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Benefits
Our Global Well-being Program — tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
In 2024 awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization (recognition of wellbeing commitment).
Caring and inclusive culture; ability to "take time to grow" and share creative ideas.
Job title
Business Intelligence Analyst, Legal Bill Review Consultant
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