Hybrid Business Banking Client Account Management Director

at U.S. Bank

• Job title: Business Banking Client Account Management Director
• Job type: Full Time
• Experience level: Lead
• Salary: $119,765 - $140,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Business Banking Account Management Leader overseeing a team of Account Managers. Providing support to Business Banking Payments Sales Representatives and Bank Partners in multiple locations.

Responsibilities

• Lead, coach, and develop a team of Business Banking Account Managers, ensuring high performance, professional growth, and strong employee engagement.
• Oversee account management activities for Business Banking portfolios, ensuring consistent and proactive client support.
• Achieve portfolio growth targets.
• Analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank Partner with Business Banking and Business Banking Payments leaders to strengthen collaboration and enhance client experience.
• Act as a key liaison between account management and senior management and senior leadership, ensuring alignment on strategy, performance, and client needs.
• Foster a culture of accountability, teamwork, and client-first service within the account management team.
• Drive process improvements, identify opportunities for efficiency, and ensure consistent execution of best practices.
• Maintain strong business banking knowledge and external awareness to support clients effectively and advise team members on deepening payments only portfolio.
• Operate from a designated hub location to remain connected to teams and business partners.

Requirements

• Bachelor's degree in business, finance, or related field preferred.
• 7+ years of experience in account management, business banking, or related financial services.
• 3+ years of experience in a people leadership role, preferably in banking or financial services.
• Demonstrates strong strategic thought leadership.
• Strong understanding of Business Banking sales process, partner engagement, and client portfolio management.
• Ability to collaborate and influence effectively at all levels, including senior leaders.
• Proven success in building and leading high-performing teams.
• Strong communication skills with an executive presence.
• Willingness and ability to travel at least 50% of the time.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law