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About the role
- Lead the day-to-day billing operations, ensuring all customer invoices are accurate, timely, and aligned with contractual terms.
- Manage the billing cycle across multiple revenue streams, including recurring services, usage- based billing, and project-based work.
- Ensure all billing data is validated and reconciled with service delivery and contract records.
- Work closely with the Revenue Assurance and Commercial Finance teams to resolve discrepancies and ensure completeness of billing.
- Maintain a robust control environment, ensuring audit trails and documentation are complete and compliant.
- Monitor billing KPIs and proactively address root causes of errors or delays.
- Identify and challenge inefficient or manual billing processes, proposing and implementing reengineered solutions.
- Lead, coach, and develop a team of billing specialists to deliver high performance and continuous improvement.
- Partner with Sales, Service Delivery, and Customer Success teams to ensure billing aligns with customer contracts and service milestones.
- Ensure compliance of all accounting standards (UK GAAP & IFRS), internal controls, policies and practices.
Requirements
- Proven experience in billing, revenue operations, or order-to-cash processes, ideally in a team lead or supervisory role.
- Strong understanding of billing systems, controls, and revenue recognition principles.
- Confident in challenging the status quo and driving process change. Strong Excel skills and experience with ERP or billing platforms.
- Excellent communication and stakeholder management skills.
- Experience in a technology, telecoms, or managed services environment.
- Familiarity with usage-based or subscription billing models.
- Exposure to finance transformation or billing system implementations.
- Microsoft Dynamics Nav experience
- Qualified Accountant/Treasury Manager (ACCA, CIMA, ACA, ACT)
- Experience automating processes to improve efficiencies
Benefits
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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