Billing Manager ensuring accurate and timely customer invoicing across Nasstar service lines. Leading process improvements and team performance for efficient billing operations.
Responsibilities
Lead the day-to-day billing operations, ensuring all customer invoices are accurate, timely, and aligned with contractual terms.
Manage the billing cycle across multiple revenue streams, including recurring services, usage- based billing, and project-based work.
Ensure all billing data is validated and reconciled with service delivery and contract records.
Work closely with the Revenue Assurance and Commercial Finance teams to resolve discrepancies and ensure completeness of billing.
Maintain a robust control environment, ensuring audit trails and documentation are complete and compliant.
Monitor billing KPIs and proactively address root causes of errors or delays.
Identify and challenge inefficient or manual billing processes, proposing and implementing reengineered solutions.
Lead, coach, and develop a team of billing specialists to deliver high performance and continuous improvement.
Partner with Sales, Service Delivery, and Customer Success teams to ensure billing aligns with customer contracts and service milestones.
Ensure compliance of all accounting standards (UK GAAP & IFRS), internal controls, policies and practices.
Requirements
Proven experience in billing, revenue operations, or order-to-cash processes, ideally in a team lead or supervisory role.
Strong understanding of billing systems, controls, and revenue recognition principles.
Confident in challenging the status quo and driving process change. Strong Excel skills and experience with ERP or billing platforms.
Excellent communication and stakeholder management skills.
Experience in a technology, telecoms, or managed services environment.
Familiarity with usage-based or subscription billing models.
Exposure to finance transformation or billing system implementations.
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