Hybrid Billing Coordinator

Posted last month

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About the role

  • Oversees multiple group accounts and their members, focusing on premium accounting and billing.
  • Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
  • Manages and reconciles suspense accounts for assigned blocks.
  • Collaborates with external and internal partners to ensure accurate premium payments and applications.
  • Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
  • Reports the financial status of group accounts to internal and external partners.
  • Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
  • Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
  • Build and maintains positive relationships with internal and external clients.
  • Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
  • Performs other duties as assigned.

Requirements

  • Bachelor's Degree in a related field
  • at least one year of job-related work experience in the insurance and/or financial industry
  • Or an equivalent combination of education and experience
  • Knowledge of payroll account management
  • Experience with billing services
  • at least one year of experience addressing diverse customer needs

Benefits

  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • 11 paid holidays
  • up to 20 days PTO to be used for any reason
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence, if eligible

Job title

Billing Coordinator

Job type

Experience level

Junior

Salary

$50,000 - $65,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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