Oversees multiple group accounts and their members, focusing on premium accounting and billing.
Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
Manages and reconciles suspense accounts for assigned blocks.
Collaborates with external and internal partners to ensure accurate premium payments and applications.
Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
Reports the financial status of group accounts to internal and external partners.
Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
Build and maintains positive relationships with internal and external clients.
Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
Performs other duties as assigned.
Requirements
Bachelor's Degree in a related field
at least one year of job-related work experience in the insurance and/or financial industry
Or an equivalent combination of education and experience
Knowledge of payroll account management
Experience with billing services
at least one year of experience addressing diverse customer needs
Benefits
medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
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