Billing Coordinator ensuring accurate billing and supporting finance operations in a dynamic workplace. Join Fora to contribute to a collaborative finance team in London.
About the role
- Billing Coordinator managing premium accounting and billing for group accounts at Aflac. Overseeing multiple group accounts and collaborating with partners for accurate payments.
Responsibilities
- Oversees multiple group accounts and their members, focusing on premium accounting and billing.
- Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
- Manages and reconciles suspense accounts for assigned blocks.
- Collaborates with external and internal partners to ensure accurate premium payments and applications.
- Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
- Reports the financial status of group accounts to internal and external partners.
- Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
- Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
- Build and maintains positive relationships with internal and external clients.
- Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
- Performs other duties as assigned.
Requirements
- Bachelor's Degree in a related field
- at least one year of job-related work experience in the insurance and/or financial industry
- Or an equivalent combination of education and experience
- Knowledge of payroll account management
- Experience with billing services
- at least one year of experience addressing diverse customer needs
Benefits
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible
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