AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers.
- Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
- Review orders placed through US Foods Online to ensure accuracy / completeness.
- Provide administrative support to Territory Managers and District Sales Managers, as needed.
- Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
- Take personal responsibility for continued professional development.
- Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- At least three (3) years of previous customer service experience required.
- Food service distribution experience preferred.
- Previous sales experience preferred, but not required.
- Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
- Strong verbal communication and interpersonal skills and solid problem resolution ability required.
- Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
- Able to process multiple issues simultaneously, driving them to successful resolution.
- Working knowledge of Microsoft Word, Excel and Outlook required.
Benefits
- Full US Foods Benefits - DAY 1!
- medical
- dental
- vision
- 401K
- life insurance
- and much more!
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