Hybrid Bilingual Sales Coordinator – Mandarin Speaking required

at US Foods

• Job title: Bilingual Sales Coordinator – Mandarin Speaking required
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $17 - $25 per hour
• Degree requirement: High School Diploma
• Tech skills: SFDC
• Location requirements: Hybrid, United States

About the role

• Sales Coordinator managing customer orders and resolving issues for US Foods. Engaging with customers and Territory Managers for administrative support and order accuracy in hybrid work environment.

Responsibilities

• The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers.
• Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
• Review orders placed through US Foods Online to ensure accuracy / completeness.
• Provide administrative support to Territory Managers and District Sales Managers, as needed.
• Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
• Take personal responsibility for continued professional development.
• Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

Requirements

• High School diploma or equivalent required; Bachelor’s degree preferred.
• At least three (3) years of previous customer service experience required.
• Food service distribution experience preferred.
• Previous sales experience preferred, but not required.
• Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
• Strong verbal communication and interpersonal skills and solid problem resolution ability required.
• Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
• Able to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel and Outlook required.

Benefits

• Full US Foods Benefits - DAY 1!
• medical
• dental
• vision
• 401K
• life insurance
• and much more!