Bilingual Customer Concierge delivering exceptional service in fluid handling solutions across Canada. Engaging with customers to solve inquiries and enhance their experience while ensuring satisfaction levels are high.
About the role
- Protection Solutions Licensed Retention Agent responsible for handling customer inquiries and sales applications. Requires bilingual communication and flexibility in work hours, offering performance incentives.
Responsibilities
- Handling both inbound/outbound conservation calls
- Providing advice, needs analysis, and completing sales applications and/or cancellations
- Accurately recording customer feedback in an online system
- Meeting Retention and quality measures on a monthly, quarterly, and annual basis
- Regularly communicating with customers both orally and in writing
- Supporting various marketing/sponsor campaigns and customer win-back programs
- Escalating issues, concerns, and trends to the Retention Supervisor
Requirements
- Experience in a customer service/ sales and/or retention role with contact centre experience is preferred
- Financial Service experience
- Post-secondary degree is an asset; however, equivalent business experience is strongly considered
- Knowledge of Financial Services or Insurance is an asset
- Fully bilingual (French/English) required
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program in Canada including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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