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MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
About the role
- Contact borrowers in the early stages (1-59 days) of delinquency to counsel and negotiate payment arrangements
- Evaluate borrower’s ability to pay and collect financial information in compliance with regulations
- Educate borrowers on alternative solutions (repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or refinancing)
- Use automated dialing system (Aspect Dialer) for inbound and outbound calls
- Negotiate reasonable payment arrangements and initiate and explain required documents for Request for Mortgage Assistance packages
- May function as the single point of contact for a borrower and escalate to licensed Loss Mitigation associate when needed
- Provide status on payments and payoff inquiries; verify payment history and process payments
- Assist with loan servicing website payments, denied access, and password resets
- Respond to escrow, loss draft and closing document inquiries
- Provide status on servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgage activities
- Support inbound Customer Service during high-volume days
- Perform duties in accordance with company policies and applicable US state and federal laws
Requirements
- Must be fluent in Spanish & English
- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred
- Ability to work a hybrid schedule, Monday through Friday 8am to 5pm
Benefits
- Comprehensive healthcare plans for you and your family
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Access to fitness, restaurant, retail and other discounts through employee portal
- Customized training programs to help you advance your career
- Employee referral bonuses
- Educational Reimbursement
- Carrington Charitable Foundation community contributions and volunteer support
- Monthly incentive bonus
- Additional $1.50/hr for Spanish bilingual skill set
- Hybrid work schedule (Monday through Friday, 8am to 5pm)
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