Account Specialist managing key client relationships for leading automotive financing solutions company. Focused on product support and partner growth in a collaborative team environment.
About the role
- Bilingual Customer Service Representative providing exceptional client service in French and English for Iron Mountain. Collaborating with team members to ensure client satisfaction and managing client requests.
Responsibilities
- Provide an excellent customer experience by professionally responding to inquiries, resolving issues, and recommending exceptional, targeted solutions in both official languages (French and English).
- Collaborate with team members, supervisors, and cross-functional departments to establish and maintain strong customer relationships.
- Generate client-specific reports and record any account changes while ensuring all service interactions comply with guidelines and organizational performance metrics.
Requirements
- 3 to 5 years of experience in customer service or a similar client-focused professional environment.
- Strong knowledge of the Microsoft Office suite, with particular expertise in Excel for reporting and data management.
- Demonstrated ability to communicate and positively influence customers to build and maintain strong interpersonal relationships and achieve excellent customer satisfaction.
- Secondary School Diploma (Diplôme d'études secondaires - DES) or equivalent required, and bilingualism is mandatory (proficiency in French and English).
Benefits
- Competitive compensation with an hourly wage of $22.00
- Comprehensive health, wellness and retirement programs, including medical, dental, vision and disability insurance, and a Group Registered Retirement Savings Plan (RRSP).
- Paid vacation days and statutory holidays.
- Remote work available in Quebec, Ontario, and New Brunswick.
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