Business Banking Associate supporting clients in financial growth opportunities. Joining Business Client Advice Centre and leveraging financial knowledge to assist clients effectively.
About the role
- Will Call Clerk at 4over providing customer service and completing print orders. Responsible for organization and maintenance of the Will Call area as well as assisting Customer Experience team when necessary.
Responsibilities
- Serve customers by physically providing customers their completed print orders
- If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
- Assist customers in navigating the 4over website as needed
- Maintain an organized storeroom by placing merchandise on appropriate shelves
- When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
- Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
- Handle complex requests with patience, professionalism, and empathy
- Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
- Dependent on location, unloading of pallets/truck deliveries may be required
- Dependent on location, forklift certification may be required and will be provided by company
- Complete and process all required tasks
- Regularly perform general housekeeping duties in your work area(s)
- Adhere to all safety policies and protocols and maintain a safe working environment
- Attend all department/company meetings
- Other duties as assigned
Requirements
- High School Diploma or GED equivalency, required
- Customer Service experience
- Printing or Wide Format experience
- Intermediate computer knowledge, ability to type 35+ WPM with accuracy
- Effectively communicate orally and written in English with all members of the internal organization as well as external customers
- Customer service oriented, ability to listen actively and manage difficult customer experiences with patience and professionalism ensuring customers receive a positive experience
- Detail-oriented and organized work ethic including efficient time management skills, with proven track record of completion of tasks/assignments
Benefits
- Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
- 401(k) Retirement Plan- New employees are eligible to enroll the first of the month, following 1 month of employment
- Semi-annual open enrollment (January 1st and July 1st)
- Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
- Immediate Vesting
- 9 Paid Holidays
- Accumulating PTO to be used after 90-days of continuous and active full-time service
Job title
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