Consultor(a) de Relacionamento com Cliente I in Porto Alegre, assisting customers and providing solutions. Delivering exceptional service and managing client relationships effectively.
About the role
- Provide 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives
- Support Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services
- Receive client requests, assess situation, and determine appropriate course of action
- Provide telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manage Critical Incident Stress Debriefing requests
- Assess members and assist them in accessing behavioral healthcare benefits available under their health plan
- Apply specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
- Provide employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
- Manage shared mailbox used by clients and external vendors to forward information that must be reviewed and placed in documentation system
Requirements
- Requires a HS diploma or equivalent
- Minimum of 5 years of direct psychiatric and/or substance abuse experience
- Prior managed care experience
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
- MA/MS preferred
- Spanish bilingual preferred
- Ability to provide crisis intervention, assessment, short term problem resolution and referrals
- Must be within a reasonable commuting distance from the posting location(s) or obtain an accommodation as required by law
- May be required to become vaccinated against COVID-19 and Influenza if in certain patient/member-facing roles
- Experience managing Critical Incident Stress Debriefing requests
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
- Virtual full-time work option (with required in-person training sessions)
- Onboarding and skill development (in-person training sessions)
- Hybrid workforce strategy / flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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