KI
Senior CPQ Analyst serving as in - house expert on Salesforce CPQ and driving quoting processes. Collaborating with various teams to optimize integrations and support revenue operations.
About the role
- Support small and medium-sized event organizers throughout their journey on Shotgun’s platform
- Onboard clients, provide tailored product demonstrations, and familiarize them with internal processes
- Ensure smooth start for organizers and maximize product usage and satisfaction
- Develop and monitor action plans addressing acquisition, retention, and monetization
- Conduct meetings to report KPIs, share updates, and provide actionable items to cross-functional stakeholders
- Ensure product adoption and offer strategic advice to enhance clients’ business operations
- Project management: gather client needs, escalate to appropriate internal stakeholders, and coordinate cross-functional operations with Marketing, Field Operations, and B2B Support
- Collect structured client feedback to inform the product roadmap
- Collaborate with Support B2B and B2C teams to ensure efficiency and effectiveness in operations
- Travel to meet clients across Brazil and collaborate with the global team
Requirements
- Are a woman (affirmative position for women)
- Proven client-facing experience in Account Management and/or Customer Support
- Strong analytical and problem-solving skills
- Bachelor’s degree in Business or a related field
- Ability to manage and prioritize multiple tasks in a fast-paced environment
- Proactive, autonomous, and hands-on
- Portuguese native (or bilingual) and confident in English
- Experience in ticketing (a plus)
- Passionate about the events industry
- Based in São Paulo or Rio de Janeiro
- Open to traveling across Brazil and abroad to meet clients
Benefits
- Compensation: Competitive salary
- Team Offsites & Events
- Shotgun Event Credits: Enjoy live events with quarterly credits
- Totalpass: Preferential rates for gyms and sports activities
- Transportation Voucher: for twice a week
- Swile Lunch Card: Meals
- Alice Saúde Plano Exclusivo Health Insurance: Full coverage for your health needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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