Software Support Analyst I responsible for providing technical support to clients for proprietary software applications. Involves troubleshooting, client interaction, and team collaboration in a supportive environment.
About the role
- Auxiliary role in technical support for software partners at Elgin, resolving demands and ensuring quality service. Engaging in troubleshooting and documentation tasks to meet client needs.
Responsibilities
- Atuar como N2 dos parceiros de software e revendas TEF Elgin, recebendo as demandas de atendimento
- Realizar chamadas ativas para resolver problemas escalonados pela gestão
- Resolver as necessidades dos parceiros, ou realizar o escalonamento para uma equipe interna/fornecedor quando necessário
- Gerir a fila de atendimentos, garantindo que os chamados e chats serão respondidos dentro tempo e qualidade combinados
- Reportar à coordenação qualquer anormalidade ou situação relevante à operação
- Auxiliar na geração de documentação técnica e/ou treinamentos esporádicos para os parceiros e revendas de TEF.
Requirements
- Ensino Médio Completo ou Superior Cursando em Tecnologia (diferencial)
- Pacote Office
- Softwares: configuração de sistemas operacionais Windows, Linux e Android.
- Entender o funcionamento de um sistema de transações eletrônicas
- Analisar um arquivo de log gerado pelas ferramentas
- Compreensão de um sistema que opera transações seguras através de conexão pela internet
- Compreensão da topologia de sistemas informacionais conectados à internet, seus casos de uso e funcionamento esperado
- Executar tarefas de suporte como instalar/reinstalar programas, instalar/atualizar drivers e gerar documentação técnica
- Correlacionar as evidências coletadas durante o atendimento para identificar a causa raiz dos problemas e tomar decisões para restabelecimento da operação.
Benefits
- Vale Refeição
- Vale transporte
- Plano de Saúde para você e seus dependentes
- Plano Odontológico para você e seus dependentes (opcional)
- Seguro de Vida
- Total Pass para você e seus dependentes.
- Descontos nos produtos da Elgin.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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