About the role

Data Analyst designing scalable CRM integrations and automations for Glovo, improving lifecycle campaigns and segmentation. Collaborating to optimize performance and deliver impactful solutions.

Responsibilities

Design, build, and maintain integrations and automations in Python & SQL to connect our CRM with other systems (internal tools, rider app, external providers).
Develop and manage robust data pipelines that ensure a reliable, accurate, and timely flow of information across platforms.
Design, test, and refine rider segmentations, enabling more personalized and impactful lifecycle communications.
Monitor and analyze CRM campaigns and flows across channels (email, push, in-app, SMS), tracking key KPIs (activation, conversion, retention, ROI) and identifying improvement opportunities.
Run A/B tests and experimentation to measure impact, validate hypotheses, and continuously optimize lifecycle strategies.
Optimize rider lifecycle communications and campaigns, ensuring the right message is sent at the right time, through the right channel, with maximum efficiency.
Build dashboards and visualizations that empower the team to monitor performance and spot improvement opportunities at a glance.
Act as a data & integration partner for stakeholders, translating operational, marketing, and growth needs into technical solutions that enable better decision-making.
Continuously identify gaps and opportunities in our CRM strategy, proposing improvements that balance automation, efficiency, growth, and rider experience.

2+ years of experience in a data-focused role with exposure to automation, analytics, or system integrations.
Strong programming proficiency in Python (e.g. Pandas for data manipulation and automation).
Advanced SQL skills, able to write optimized and complex queries.
Proven ability to build and maintain integrations and data flows across systems (APIs, webhooks, etc.).
Hands-on experience with audience segmentation and targeting for CRM or lifecycle campaigns.
Ability to analyze CRM campaign and flow performance (activation, conversion, retention, ROI) and translate findings into actionable improvements.
Clear communicator, able to explain technical work to non-technical stakeholders.
Strong stakeholder management skills and proficiency in English (written and verbal).
A hands-on, problem-solving mindset: comfortable switching between coding, analysis, integrations, and stakeholder interaction.

An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings!
Discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.