Hybrid Automations & CRM Insights Data Analyst

Posted last month

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About the role

  • Design, build, and maintain integrations and automations in Python & SQL to connect our CRM with other systems (internal tools, rider app, external providers).
  • Develop and manage robust data pipelines that ensure a reliable, accurate, and timely flow of information across platforms.
  • Design, test, and refine rider segmentations, enabling more personalized and impactful lifecycle communications.
  • Monitor and analyze CRM campaigns and flows across channels (email, push, in-app, SMS), tracking key KPIs (activation, conversion, retention, ROI) and identifying improvement opportunities.
  • Run A/B tests and experimentation to measure impact, validate hypotheses, and continuously optimize lifecycle strategies.
  • Optimize rider lifecycle communications and campaigns, ensuring the right message is sent at the right time, through the right channel, with maximum efficiency.
  • Build dashboards and visualizations that empower the team to monitor performance and spot improvement opportunities at a glance.
  • Act as a data & integration partner for stakeholders, translating operational, marketing, and growth needs into technical solutions that enable better decision-making.
  • Continuously identify gaps and opportunities in our CRM strategy, proposing improvements that balance automation, efficiency, growth, and rider experience.

Requirements

  • 2+ years of experience in a data-focused role with exposure to automation, analytics, or system integrations.
  • Strong programming proficiency in Python (e.g. Pandas for data manipulation and automation).
  • Advanced SQL skills, able to write optimized and complex queries.
  • Proven ability to build and maintain integrations and data flows across systems (APIs, webhooks, etc.).
  • Hands-on experience with audience segmentation and targeting for CRM or lifecycle campaigns.
  • Ability to analyze CRM campaign and flow performance (activation, conversion, retention, ROI) and translate findings into actionable improvements.
  • Clear communicator, able to explain technical work to non-technical stakeholders.
  • Strong stakeholder management skills and proficiency in English (written and verbal).
  • A hands-on, problem-solving mindset: comfortable switching between coding, analysis, integrations, and stakeholder interaction.

Benefits

  • An enticing equity plan that lets you own a piece of the action.
  • Top-notch private health insurance to keep you at your peak.
  • Monthly Glovo credit to satisfy your cravings!
  • Discounts on transportation, food, and even kindergarten expenses.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • Enhanced parental leave, and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.

Job title

Automations & CRM Insights Data Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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