CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Oversee the planning and execution of audits covering discrete business units or functional corporate areas
- Oversee and manage the Audit team performing the audits, including coaching and feedback
- Contribute to the Audit planning process, including audit plans, resource requirements and budgets
- Plan and lead audits, form conclusions, and communicate scope/findings to the business line
- Perform testing of critical areas and review audit documentation
- Oversee findings follow up and issue validation to ensure completion
- Ensure audits are executed in accordance with established standards and within prescribed time, budget and scope parameters
- Evaluate internal and external risks for assigned business lines/functions using subject matter expertise
- Act as primary contact with management regarding audit scope, findings and status
Requirements
- Undergraduate degree required
- 7+ years of relevant experience
- Experience planning and executing audits covering discrete business units or functional corporate areas
- Experience overseeing audit teams and staff working on multiple audits
- Ability to plan and lead audits, perform testing of critical areas, and review audit documentation
- Experience overseeing findings follow up and issue validation
- Subject matter expertise evaluating internal and external risks for assigned business lines and/or functions
- Experience acting as primary contact with management regarding audit scope, findings and status
- Ability to perform sedentary office work and occasional domestic travel
Benefits
- Base pay and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and professional development opportunities (mentorship, online learning platform)
- Training and onboarding sessions
- Reward and recognition programs
- Competitive benefits plan
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PG
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