CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf.
- Support control testing and identify areas of concern, articulating the potential challenge.
- Support senior colleagues build meaningful stakeholder relationships whilst making their own connections
- Proactively suggest & deliver improvements in current compliance processes by being bold.
- Conduct research considering multiple perspectives and brings the outside in to enable analysis of key themes and external trends.
- Actively role model the Group values and behaviours.
- Put the team first by coaching with purpose, being present with the team and openly communicating expectations.
- Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function.
Requirements
- Experience in leading audits from an end-to-end point of view and engagement with key stakeholders to deliver audits that are timely, impactful, insightful and valued by stakeholders.
- Understanding of key concepts relevant to data management, data privacy, AI and cloud technology
- The ability to lead and taking ownership for delivery, and championing colleagues' growth and development.
- The ability to understand and interpret Group and Business Unit Strategy and connect audit delivery and business monitoring insights to such strategies at the Macro level.
- The ability to analyse, understand and communicate data as information, and to use data to drive effective audit outcomes.
- The ability to prioritize your work and that of others effectively to ensure timely and value-added delivery.
- In addition, technical knowledge and experience in the following:
- Data Management frameworks, including Data risks and controls and understanding of Data Management tools (Cloud native or other) e.g. Collibra
- AI Governance Frameworks, laws and regulations (including intersection with data privacy laws and regulations)
- Understanding of emerging AI technologies and practice
- Technical skills might be demonstrated by professional qualification(s) e.g. DAMA, CDMP and/or evidence of extensive work-based experience in relevant areas.
- Previous financial services, audit or risk experience is beneficial.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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PG
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