Senior Manager, Client Operations & Implementation managing ticketing solutions for cultural organizations at TodayTix Group. Overseeing project delivery and client success within a hybrid work environment.
About the role
- Operations Manager leveraging data analytics and automations to streamline processes in a fast-paced fintech startup. Collaborating cross-functionally to enhance operational efficiency across teams.
Responsibilities
- You will use self-sourced data to analyse specific process performance, contributing to root cause analysis and solution proposals
- You will measure results against existing KPIs and report findings to senior management
- You will be responsible for building, testing, and maintaining automations within existing platforms (Jira, Hubspot, Pipedream)
- You will focus on developing and launching smaller, defined automations that address immediate pain points
- You will collaborate actively with teams such as Underwriting, Product & Engineering, and Sales globally to gather requirements and execute tasks that improve overall efficiency
- You will support the coordination and communication required to align project activities
- You will execute process improvement tasks by assisting senior team members in identifying and prioritising inefficiencies and opportunities in how teams work
Requirements
- 1 to 3 years of relevant work experience, ideally at a fast-paced startup or scale-up
- Previous experience with workflow automations (e.g., Jira/Hubspot/Pipedream) is essential
- You're a self-starter who proactively seeks to understand underlying problems and takes initiative to investigate and recommend solutions
- You have a hands-on, analytical approach to problem-solving
- You have proven experience in gathering requirements, interpreting data, and presenting findings clearly
- Hands-on experience with SQL is required
- Previous experience collaborating with cross-functional teams to assist in the delivery of custom solutions and automations
- Knowledge of Python or another scripting languages is a big plus!
Benefits
- 25 days of paid annual leave
- Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG
- Stay covered with private healthcare, life insurance, and critical illness cover
- Our pension plan helps you build a strong foundation for tomorrow, starting today
- We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers
- With our equity scheme, you're not just an employee; you're a stakeholder in our journey
- Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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