Hybrid Senior Manager, Client Operations – Implementation

at TodayTix Group (TTG)

• Job title: Senior Manager, Client Operations – Implementation
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Manager, Client Operations & Implementation managing ticketing solutions for cultural organizations at TodayTix Group. Overseeing project delivery and client success within a hybrid work environment.

Responsibilities

• Own end-to-end implementation delivery — drive day-to-day execution from kickoff through go-live, ensuring timelines, scope, and quality standards are met.
• Lead hands-on technical configuration — build and configure client websites and microsites, implement client-specific features, manage data migrations, and support system integrations.
• Deliver client training and enablement — develop and lead training sessions ensuring clients are confident using PxT's platform.
• Scope and control complex projects — break large initiatives into clear tasks, milestones, and resourcing plans.
• Identify and mitigate risk — proactively surface risks, track issues, and implement mitigation strategies.
• Build and improve how we work — identify patterns across implementations and translate them into better processes, templates, and tooling. This role is a real opportunity to leave a mark on how PxT scales delivery, leveraging automation and AI.
• Explore and apply new tools — bring curiosity to operational challenges, including experimenting with AI and automation to improve efficiency and output quality.
• Act as a client-facing leader — serve as a primary point of contact during implementation, translating client needs into clear technical requirements for internal teams.
• Collaborate cross-functionally — partner with Product, Engineering, Sales, and Support to resolve blockers and ensure smooth post-launch transitions.
• Support ongoing client success — monitor performance post-launch and help clients maximise platform value.
• Manage testing and quality assurance — oversee QA and UAT processes before launch.
• Mentor and develop direct reports — provide clear prioritisation, regular feedback, and support for professional growth.

Requirements

• 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.
• Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects.
• Proven experience managing the full lifecycle of software implementations, from contract signing through go-live.
• Experience with ticketing, CRM, or e-commerce systems is a plus (not required).
• Excellent client communication and training skills — able to manage expectations, translate complexity, and build trust.
• A proactive problem-solver with strong risk identification instincts and high attention to detail.
• Comfort operating in ambiguity — able to figure out what "good" looks like without a defined playbook and bring others along.
• Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested.
• Experience in the arts, live events, or attractions industries is a bonus.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities