Senior Manager, Client Operations & Implementation managing ticketing solutions for cultural organizations at TodayTix Group. Overseeing project delivery and client success within a hybrid work environment.
About the role
- Operations Excellence Lead driving strategic initiatives to optimize workflows at Upvest. Collaborating across teams to support seamless product launches and operational readiness in a fintech environment.
Responsibilities
- Define and manage strategic initiatives to streamline and enhance operational processes, aligning them with company objectives and growth strategies
- Own and oversee Upvest’s operational process landscape, ensuring workflows are documented, optimized, and compliant with regulations and internal policies
- Collaborate closely with product teams to ensure operational readiness and the seamless integration of new tools and product launches, whether driven by upstream or downstream initiatives
- Utilize data-driven analysis to identify inefficiencies, workload challenges, and cost drivers, implementing impactful solutions to improve performance
- Oversee and optimize daily operational execution, managing risks, maintaining metrics and KPIs, and ensuring seamless delivery across teams
- Conduct strategic workforce planning and resource allocation to address workload peaks, support team scalability, and enhance operational resilience
- Lead cross-functional training initiatives and foster a culture of continuous improvement to ensure team agility and adaptability to evolving business needs
Requirements
- Bachelor’s degree in a relevant field, such as Business Administration or STEM
- At least 5 years of relevant work experience within Strategy & Operations, Investment Banking, Management Consulting, or a similar role
- Experience in Investment Banking Middle- and Backoffice Operations is a plus
- Strong data analysis skills with a proactive, self-driven approach to problem-solving
- Strong investigative and analytical abilities, with keen attention to detail and error identification
- Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders
- Ability to work under pressure and meet deadlines
- Fluency in English (written and verbal); German proficiency is an advantage
Benefits
- 30 days of annual leave
- Sports benefits
- Confidential professional coaching
- Flexibility to work remotely abroad for up to 183 days a year
- One-month fully paid sabbatical after every 4 years of working at Upvest
- Personal development budget
- Choice to work from hubs in Berlin, London or Tallinn hybrid or remotely across Europe
- Competitive, above-market salary
- Participation in employee equity program
- Company-wide events including UpFest, dinners, offsites and Holiday parties
- Commitment to a culture of inclusion
Job title
Job type
Experience level
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Not specified
Degree requirement
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