Senior Manager, Client Operations & Implementation managing ticketing solutions for cultural organizations at TodayTix Group. Overseeing project delivery and client success within a hybrid work environment.
About the role
- Director of Operations leading regional service operations in Utility Services at Xylem. Overseeing a multi-disciplinary team to drive operational excellence and strategic growth in the Northeast.
Responsibilities
- Provide oversight of all Northeast regional operations, ensuring consistent delivery, and scalable growth.
- Align regional capabilities with corporate strategy, long-range growth initiatives, and evolving customer demands.
- Prepare, cascade and track goals for regional leaders ensuring alignment between regional targets and leaders and team members’ focus areas.
- Partner with Sales to position services as comprehensive asset management solutions that address complex client challenges.
- Collaborate with Chemical Delivery, Capital Project Management, and Engineering leaders to achieve regional revenue targets and optimize planning, execution, and invoicing processes.
- Drive process standardization, reporting discipline, and performance metrics in partnership with Service Transformation.
- Own full regional P&L accountability, ensuring disciplined financial cadence (from budgeting to financial results), cost management, and sustainable profitability.
- Establish and monitor KPIs across field services, project execution, safety, and customer satisfaction to drive continuous improvement.
- Optimize resource allocation, workforce planning, and operational workflows to maximize efficiency and reduce redundancy.
- Ensure regulatory compliance and technical excellence across Chemical Delivery and PFAS/Resin operations.
- Partner with Finance and divisional leadership to ensure accurate forecasting, revenue recognition, and operational transparency.
- Lead, develop, and inspire a diverse team of service managers, project managers, engineers, technicians, and operations professionals.
- Foster a culture of accountability, safety, collaboration, continuous improvement, and proactive-problem solving.
- Engage directly with key customers to strengthen strategic relationships and reinforce trust.
- Serve as a critical liaison between regional operations and executive leadership, translating enterprise priorities into measurable outcomes.
Requirements
- Bachelor’s degree in Engineering, Operations Management, or related field required; MBA and Professional Engineer (P.E.) preferred.
- 10+ years of progressive operational leadership experience in utilities, water/wastewater services, industrial services, or related technical field.
- Demonstrated success in partnering with commercial teams to achieve both short-term and long-term growth objectives.
- Demonstrated success leading complex, multi-disciplinary operations with full P&L responsibility and accountability for business performance.
- Proven experience directly leading multi-disciplinary teams and collaborating across functions to accomplish business goals.
- Strong strategic acumen, executive communication skills, and experience leading organizational change.
Benefits
- Medical
- Dental
- Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
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