IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
About the role
- Associate Manager managing audit and advisory assignments for Manulife's Insurance Audit and Advisory Team. Collaborating with senior leaders and leveraging analytics for governance and risk management.
Responsibilities
- Execute audit and advisory assignments in accordance with department and IIA standards and target dates
- Develop adequate understanding of the risks being handled by the unit being assessed to evaluate the controls in place to mitigate these risks
- Assist in audit planning, executing engagements to deliver on the audit plan and assist audit leads in reporting
- Prepare meaningful, concise, and well-articulated audit working papers, findings and recommendations
- Manage and communicate expectations regarding work deadlines and deliverables
- Apply analytical skills and be open minded to explore different ways to audit, embrace and utilize data analytics to enhance audit coverage
- Actively follow up on open issues with management, maintain open communication and lead the remediation testing of issues
- Lead various SOX processes, facilitate SOX planning, and provide oversight during walkthrough and testing phases
- Develop and maintain strong relationship with management
- Lead, coach and mentor junior staff assisting on projects
Requirements
- 3 to 5 years of internal or external audit, risk management, or equivalent business or advisory/consulting experience
- University degree is required
- A recognized accounting (CPA, CA) or auditing (CIA, etc.) designation is preferable, but not essential for candidates with good financial services industry experience
- Strong written and oral communication skills
- Ability to quickly understand business processes and their risk implications, analyze complex situations, and provide value-added and practical feedback
- Ability to work efficiently in diverse environments and cultures
- Good understanding of the Financial Services industry, applicable regulations, and risks is preferred
- Knowledge of the data analysis tools is preferred
- Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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